Urgent Opening for Team Leader- Blended Process Location: Malad & Thane Salary: Up-to 6.5 LPA Experience Required: Minimum 3 Years in same domain & 1 Year Team Handling Experince**Interested candidates can call or WhatsApp on 9860665933** Claims Team LeaderRole Details: Reports To: Team Manager Contact Channel: Messaging, Email and Outbound VoiceRole Description: Seeking a dynamic and experienced individual to lead our Claims and Insurance Process team.The ideal candidate will oversee daily operations, manage a team of professionals, and ensure efficient processing of claims while maintaining high-quality standards.Core Role Responsibilities: Monitor teams Investigate, evaluate, and resolve claims of applicable to Host Guarantee Terms of Service, using a multichannel customer support environment Lead and mentor a team of claims and insurance professionals Ensure timely and accurate processing of claims in compliance with industry standards and company policies Implement people and process improvements to enhance efficiency and customer satisfaction Handle the designated inboxes through inbound and outbound tickets/emails, calls and case work. Initiating, investigating, and resolving cases involving complex damage, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies. Enable teams on providing timely and accurate resolution through the suggested workflows and best practices shared Ability to manage team schedules and organization expectations 1-3 years of experience in claims and dispute resolution, e-commerce, conflict resolution, fraud or risk investigations, and/or crisis management. Providing upward feedback regarding the status of claims, communicating regularly with supervisors and managers.Stay updated on industry regulations and ensure team compliance Utilize data to make informed decisions and implement process enhancements Setup mechanism to understand key trends and issues faced by ambassadors including building an audit mechanism to review performance Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection. Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads. This process will require excellent negotiation skills and might involve stakeholder relationships and research. Maintaining high levels of confidentiality while performing investigations.Minimum Skills to Hire & Key Callouts: Excellent oral/written communication skills in supported languages (English primary, secondary as noted) Excellent problem-solving skills Familiarity with claims management processes, regulations, and industry best practices Previous experience in Team Management, LeadershipJob Type: Full-timeBenefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In personSpeak with the employer
+91 9860665933