Urgent Opening for Team Leader- Blended Process Location: Malad & Thane Salary: Up-to 6.5 LPA Experience Required: Minimum 3 Years in same domain & 1 Year Team Handling Experince **Interested candidates can call or WhatsApp on 9860665933** Claims Team Leader Role Details: Reports To: Team Manager Contact Channel: Messaging, Email and Outbound Voice Role Description: \xe2\x97\x8fSeeking a dynamic and experienced individual to lead our Claims and Insurance Process team. \xe2\x97\x8fThe ideal candidate will oversee daily operations, manage a team of professionals, and ensure efficient processing of claims while maintaining high-quality standards. Core Role Responsibilities: \xe2\x97\x8f Monitor teams Investigate, evaluate, and resolve claims of applicable to Host Guarantee Terms of Service, using a multichannel customer support environment \xe2\x97\x8f Lead and mentor a team of claims and insurance professionals \xe2\x97\x8f Ensure timely and accurate processing of claims in compliance with industry standards and company policies \xe2\x97\x8f Implement people and process improvements to enhance efficiency and customer satisfaction \xe2\x97\x8f Handle the designated inboxes through inbound and outbound tickets/emails, calls and case work. \xe2\x97\x8f Initiating, investigating, and resolving cases involving complex damage, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies. \xe2\x97\x8f Enable teams on providing timely and accurate resolution through the suggested workflows and best practices shared \xe2\x97\x8f Ability to manage team schedules and organization expectations \xe2\x97\x8f 1-3 years of experience in claims and dispute resolution, e-commerce, conflict resolution, fraud or risk investigations, and/or crisis management. \xe2\x97\x8f Providing upward feedback regarding the status of claims, communicating regularly with supervisors and managers. \xe2\x97\x8fStay updated on industry regulations and ensure team compliance \xe2\x97\x8f Utilize data to make informed decisions and implement process enhancements \xe2\x97\x8f Setup mechanism to understand key trends and issues faced by ambassadors including building an audit mechanism to review performance \xe2\x97\x8f Mastering knowledge of company policies and procedures inside and out, being an expert in claims verification, payment processing, dispute resolution and fraud detection. \xe2\x97\x8f Determining compensation and validity of the claims, identifying possible claim risks and/or liaising with other departments to de-escalate active threads. This process will require excellent negotiation skills and might involve stakeholder relationships and research. \xe2\x97\x8f Maintaining high levels of confidentiality while performing investigations. Minimum Skills to Hire & Key Callouts: \xe2\x97\x8f Excellent oral/written communication skills in supported languages (English primary, secondary as noted) \xe2\x97\x8f Excellent problem-solving skills \xe2\x97\x8f Familiarity with claims management processes, regulations, and industry best practices \xe2\x97\x8f Previous experience in Team Management, Leadership Job Type: Full-time Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person Speak with the employer
+91 9860665933