Job Description

Description GlobalLogic is looking for an enthusiastic Javascript/Web Deveoper who is interested in moving into a Product Support Engineer
role. In this role, you will apply your web development expertise to assist with support, resolve issues and product
enhancement. You will collaborate with various teams, including development, business, and customer support, to
ensure a positive user experience and address any technical challenges. Designation: Senior Engineer (Javascript ? Product Support)
Experience: 2+ years
Work Location: Gurgaon Requirements

• 3+ years of experience in Software Support, Technical Support in Technical Products
• Excellent communication skills, both written and verbal
• Bachelor?s degree in computer science or related field
• Availability & Hours of Operation:- 24X7 availability.
• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer-submitted product bug reports with precision.
• Troubleshoot & resolve customer?s issues and educate customers on the use of Tool.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

Job responsibilities

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with data insertion and reporting APIs, SOAP, REST.
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
• Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
• General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines

What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you