Job Description

We are seeking energetic, passionate, and enthusiastic individuals to join our Ticketing Department. Ideal candidates will possess the expertise to perform ticket issuance, re-issuance, cancellations, refunds, and customer support via chat or call. Exceptional customer service skills are essential to resolve all client issues effectively.

Candidates must have a strong working knowledge of Global Distribution Systems (GDS) such as Amadeus, Sabre, and Worldspan. As a Ticketing Agent, you will play a vital role in assisting customers with their travel needs, booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your primary goal is to ensure a seamless travel experience for our customers.

Join us and become an integral part of a dynamic team dedicated to delivering exceptional service in the travel industry.

Responsibilities

• Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
• Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
• Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
• Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
• Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
• Stay updated with industry trends and airline policies to provide accurate and timely information to customers
• Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications

• Previous experience in a similar role or in the travel industry is preferred
• Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
• Strong knowledge of airline codes, fares, and flight regulations
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy in ticketing and reservation management
• Familiarity with airline policies and procedures
• Ability to handle difficult customer situations and provide effective solutions

Skills

• Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Attention to detail
• Ability to work in a team
• Knowledge of airline codes, fares, and flight regulations
• Customer service orientation
• Ability to handle stressful situations

Job Types: Full-time, Permanent

Pay: ?29,215.22 - ?55,108.91 per month

Benefits:

• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Sabre: 4 years (Required)
• GALELIO: 4 years (Required)
• Amadeus: 4 years (Required)

Work Location: In person