Job Description

Job Title : Ticketing Executive (with Park Experience & POS)
Location : [Hyderabad]
Department : Customer Service / Operations
Reports To : Ticketing Manager / Operations Supervisor

Position Summary:

The Ticketing Executive is responsible for providing exceptional customer service at ticketing counters and ensuring smooth operations in ticket sales for a park or recreational facility. This role requires expertise in handling point-of-sale (POS) systems, processing various ticketing transactions, managing guest queries, and ensuring that guests have a seamless entry experience. The ideal candidate will have experience in the park or theme park industry and demonstrate strong customer service skills, a knowledge of ticketing systems, and an ability to handle high-volume guest traffic efficiently.

Key Responsibilities:

• Ticket Sales & Customer Service:
• Sell tickets, passes, and packages to park visitors, ensuring correct pricing and applicable discounts are applied.
• Process various forms of payments, including cash, credit/debit cards, and mobile payments, using POS systems.
• Assist guests with ticketing inquiries, explaining ticket options, pricing, and available packages.
• Provide exceptional customer service to ensure that guests have a positive experience at the park entrance.
• POS System Operation:
• Operate the POS system to process ticket sales, check-ins, upgrades, and refunds accurately and efficiently.
• Maintain knowledge of POS software functionalities to troubleshoot basic issues and ensure smooth transactions.
• Ensure all transactions are accurately recorded and balanced at the end of each shift.
• Guest Assistance & Entry Management:
• Guide guests through the entry process, ensuring tickets are scanned, and guests receive relevant park information.
• Assist with any issues related to ticketing, such as lost tickets, upgrades, or guest concerns regarding admission.
• Monitor guest flow during peak hours to ensure efficient entry and minimize wait times.
• Refunds & Exchanges:
• Process refunds, exchanges, and ticket upgrades following company policies and procedures.
• Handle complaints or disputes related to ticketing or pricing in a professional and solution-oriented manner.
• Daily Operations & Reporting:
• Maintain an organized and clean ticketing area to ensure a welcoming environment for guests.
• Ensure all tickets, receipts, and vouchers are correctly distributed and accounted for.
• Provide daily sales and cash reconciliation reports to the Ticketing Manager or Supervisor.
• Promotions & Marketing Support:
• Inform guests of ongoing promotions, seasonal discounts, or special packages, and encourage upsell opportunities.
• Distribute promotional materials and assist in upselling premium ticket options, such as VIP passes, group tickets, or fast-track entry.
• Team Collaboration:
• Work closely with other departments (e.g., customer service, park operations, and security) to ensure a seamless guest experience.
• Collaborate with team members to ensure efficient ticketing operations, especially during peak visitor times.
• Park Knowledge & Updates:
• Stay updated on park attractions, events, and special activities to provide guests with up-to-date information.
• Ensure knowledge of opening hours, ride availability, and park policies is current, and communicate any changes to guests.

Key Skills and Qualifications:

• Education : High school diploma or equivalent. Additional certification in customer service or hospitality is a plus.
• Experience : Previous experience in ticketing, cashiering, or customer service roles in a park, amusement park, or entertainment environment is highly preferred.
• POS System Expertise : Experience operating POS systems, handling cash transactions, and managing ticketing systems.
• Customer Service : Strong customer service orientation with the ability to handle high-volume guest interactions professionally.
• Communication Skills : Clear and effective communication, both verbal and written, with guests and team members.
• Attention to Detail : Ability to maintain accuracy in transactions, ensuring correct ticket issuance and pricing.
• Time Management : Ability to work efficiently, especially during peak hours or high-traffic times, while maintaining excellent service.
• Problem Solving : Ability to address guest concerns or issues regarding ticketing and provide timely solutions.
• Tech-Savvy : Comfortable using computer systems and technology for ticketing, sales, and reporting.

Preferred Attributes:

• Park or Entertainment Industry Experience : Experience working in an amusement park, theme park, or large recreational facility.
• Multilingual : Ability to communicate in multiple languages can be beneficial in diverse guest environments.
• Upselling Skills : Experience in upselling tickets, packages, or merchandise to guests.
• Team Player : Collaborative attitude and the ability to work as part of a dynamic team.

Compensation:

• Competitive hourly rate or salary, depending on experience.
• Benefits package, including health, dental, and retirement plans (if applicable).
• Opportunities for career advancement and growth within the company.

Job Type: Full-time

Pay: ?20,000.00 - ?40,000.00 per month

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• 5years: 2 years (Required)

Work Location: In person