Job Description

Key Responsibilities:

• Ticketing and Reservations: Process ticket reservations for flights, hotels, car rentals, and other travel services according to customer preferences and budget. Coordinate with airlines, hotels, and other travel suppliers to secure bookings and confirm reservations.
• Customer Service: Provide assistance and support to customers regarding travel inquiries, itinerary planning, ticketing options, and travel-related issues. Ensure timely responses to customer inquiries via phone, email, or in-person interactions.
• Travel Documentation: Verify travel documents, including passports, visas, and travel insurance, to ensure compliance with destination requirements. Assist customers in obtaining necessary documentation and provide guidance on travel regulations.
• Itinerary Management: Create and manage travel itineraries for individual clients or group tours, including booking confirmations, transportation schedules, accommodation details, and tour activities. Ensure accuracy and completeness of itineraries to meet customer expectations.
• Payment Processing: Calculate and quote travel fares, fees, and taxes accurately. Process payments, issue invoices, and handle financial transactions in compliance with company policies and procedures.
• Supplier Coordination: Liaise with travel suppliers, such as airlines, hotels, tour operators, and travel agencies, to negotiate rates, resolve booking issues, and coordinate special requests or accommodations for clients.
• Travel Advising: Provide travel advice, recommendations, and destination information to customers based on their preferences, interests, and budget. Stay updated on travel trends, promotions, and industry developments to offer relevant insights to clients.
• Administrative Tasks: Maintain accurate records of bookings, transactions, and customer interactions in the reservation system or database. Prepare reports, manage inventory, and perform other administrative duties as required.

Job Type: Full-time

Pay: Up to ?32,408.42 per month

Schedule:

• Day shift

Work Location: In person