Job Description

Title: Ticketing Executive



Unit:

Business Support Service (BSS)



Reporting To:

Team Leader / Process Owner



Job Type:

Work from office



Location:

Panjim, Goa



Company Profile



Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.



Experience and Skills Required



High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment



Expert knowledge of Galileo GDS



Strong communication skills to relay complex information concisely and effectively, both verbally and by written channels



High attention to detail



Methodical approach to getting through workload



Motivated to reduce errors and improve process efficiencies



Conversant with all aspects of IATA ticketing rules under UK BSP.



Ticket responsibilities



All processes involving airline tickets.



Issue CAT35/25, manual fare builds, allocation and group fares (very minimal volume)



Ensure any group and allocation contracts with airlines are diarized for names/balance and ticket issue, and processing refund EMDs for group deposits.



Deal with re-issues, refunds and re validations



MCO/EMD/(V)MPD to pay for deposits, seat reservations, excess baggage and similar where relevant.



Maintaining an accurate representation of all ticketing activity within the in house system.



Ensure that the company ticketing policies are adhered to Monitor and action GDS queues



Monitor schedule changes/cancellations and update as necessary the in-house systems.



Communicating as needed around the business.



Business Support responsibilities



As a member of the team of in-house GDS experts, provide a help desk function to the Sales, Sales Operations and Customer Services teams with fare calculation for upgrades and complex itineraries as and when requested.



Optimizing potential profit in bookings, advising and correcting bookings as required whilst ensuring pre allocated seating, meals and other OSI/SSR requests are not affected. Ensure a detailed log of savings made is maintained (template provided).



Please send your CV or any further questions relating to this role to

hr@opendestinations.com