Job Description

Job Summary:

We are looking for a detail-oriented and customer-focused Ticketing Executive to handle flight, train, and event ticket bookings for our clients. The ideal candidate should have experience in using global distribution systems (GDS) and be able to manage reservations, cancellations, and itinerary modifications efficiently.

Key Responsibilities:

Handle ticket bookings, reissues, cancellations, and refunds for domestic and international flights. Use GDS platforms (Amadeus, Galileo, Sabre, etc.) to search and book tickets. Provide accurate fare quotations and issue tickets based on customer preferences. Ensure compliance with airline policies and fare rules. Assist customers with itinerary changes, rescheduling, and refund processing. Maintain records of ticketing transactions and generate reports when required. Collaborate with airlines and travel agencies to resolve ticketing issues. Offer exceptional customer service and respond to ticketing inquiries via phone, email, or chat. Stay updated with airline policies, promotions, and industry trends.

Requirements:

Bachelor's degree in Travel & Tourism, Hospitality, or a related field (preferred). Experience in airline ticketing, travel agencies, or a similar role. Proficiency in using GDS (Amadeus, Galileo, Sabre, or equivalent). Strong knowledge of airline fare rules, ticketing procedures, and refund policies. Excellent communication and customer service skills. Ability to work under pressure and manage multiple bookings simultaneously. Attention to detail and problem-solving skills. Familiarity with visa and travel document requirements is a plus.

Preferred Qualifications:

Certification in GDS (Amadeus, Sabre, Galileo).

Prior experience in travel agencies or airline ticketing.

Benefits:

Competitive salary and incentives.

Health insurance and travel perks.

Professional development and training opportunities.

Job Type: Full-time

Pay: ?21,000.00 - ?35,000.00 per month

Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Overtime pay
Work Location: In person