Job Description

:

We are looking for a detail-oriented and customer-focused Ticketing Executive to join our team. The ideal candidate will be responsible for managing ticket sales and reservations, ensuring a seamless customer experience from the initial inquiry to the final ticket purchase. You will play a vital role in supporting event planning and execution while providing exceptional service to our clients.

Key Responsibilities:

• Ticket Sales Management: Process ticket sales for various events, ensuring accurate information and prompt service.
• Customer Support: Assist customers with inquiries related to ticket purchases, event details, and account management through various communication channels (phone, email, and chat).
• Reservations Coordination: Manage ticket reservations, changes, and cancellations while maintaining accurate records.
• Database Management: Update and maintain the ticketing database, ensuring all information is accurate and up to date.
• Reporting: Generate sales reports and analyze ticketing trends to provide insights for future event planning.
• Collaboration: Work closely with event coordinators and marketing teams to promote upcoming events and maximize ticket sales.
• Problem Resolution: Address customer complaints and issues promptly and professionally, escalating to management when necessary.
• Market Research: Stay informed about industry trends, competitor offerings, and customer preferences to enhance service delivery.

Skills and Qualifications:

• Proven experience in ticketing, sales, or customer service roles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organizational skills.
• Proficient in using ticketing systems and software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Familiarity with event management and planning is a plus.
• Bachelor's degree in Business, Marketing, or related field (preferred).

Job Types: Full-time, Permanent

Pay: ?9,848.88 - ?15,000.00 per month

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Experience:

• total work: 1 year (Preferred)

Work Location: In person