Position : Ticketing Executive Location : Mahim Location experience :1 to 2 years Salary : 15 k to 20k Qualification : Graduate in any stream But Must have Experience in travel Industry : Only Travel Industry MAJOR RESPONSIBILITIES AND DUTIES: \xc2\xb7 Advise / Consult clients for Domestic plan - This includes all travel-related requirements which are to be carried out in a proficient manner and in accordance with Company Travel\xe2\x80\x99s Procedures, Standards and account specific Service Level Agreement (SLA) and Travel Policy. \xc2\xb7 Client Relationship \xe2\x80\x93 Associate will be a one stop shop for the client and will be responsible for ensuring flawless customer service to be provided to the clients. \xc2\xb7 Handling end to end travel requirements for the traveller- Creating bookings/Cancellations/Reissues/Refunds etc. \xc2\xb7 Process and complete travel requirements (from initial enquiry to file finishing) - as requested by corporate clients in accordance with their travel policy and relevant Service Level Agreement (SLA). This covers all aspects of travel including air, accommodation, car hire, insurance, visa, foreign exchange etc. \xc2\xb7 Profile Updating-Action amendments to client Profile by ensuring information are queued to appropriate department for updating. \xc2\xb7 Proactive response to clients per the agreed SLA \xc2\xb7 Active participation in the training program and all other company activities to keep oneself abreast with the traveller product enhancements. \xc2\xb7 Deliver exceptional and professional service to members and clients by identifying, responding to and satisfying their needs in a timely manner. \xc2\xb7 Supervise the day to day operations of the office including but not limited to managing staff and resources within your office; liaising with team members to ensure files balance, and that issues areraised with Accounts team to resolve; ensure daily banking process is completed, and any discrepancies resolved. \xc2\xb7 Coach and mentor all team members to develop their skills and increase business opportunities. \xc2\xb7 Actively seek new opportunities to increase UGST customer base through participation incommunity promotional activities and sponsored events. \xc2\xb7 Maintain an up to date knowledge of all products, services and systems to ensure provision of superior service and maximise sales opportunities. Job Types: Full-time, Permanent Pay: \xe2\x82\xb915,000.00 - \xe2\x82\xb925,000.00 per month Schedule:

• Day shift

Experience:

• Travel planning: 1 year (Required)
• Amadeus: 1 year (Required)
• travel industry: 1 year (Required)
• Flights booking: 1 year (Preferred)

Work Location: In person