FOR A LARGE INTERNATIONAL TRAVEL COMPANY WITH 14O BRANCHES GLOBALLYInterested Candidate Share Your Resume : irajeswari.genesis@gmail.com8072481869 | 7871339827Note:Candidates must have Amadeus & Galileo ticketing tool software exposureCandidate must have good communication skills in English & HindiWilling to work on rotational shifts:\xc2\xb7 Provide personable and efficient assistance across phone, email, and live chat platforms.\xc2\xb7 Address customer queries regarding travel arrangements such as flight bookings,accommodations, and tour packages.\xc2\xb7 Handle customer grievances with professionalism and empathy, striving for swift resolution.\xc2\xb7 Guide customers through our website, aiding in bookings and reservation management.\xc2\xb7 Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation\xc2\xb7 Maintain meticulous customer records within our CRM system.\xc2\xb7 Stay abreast of product and policy updates to furnish accurate information.\xc2\xb7 Achieve or surpass performance benchmarks for customer satisfaction and issueresolution.\xc2\xb7 Engage in ongoing training and coaching sessions to enhance service proficiency.Requirements:\xc2\xb7 Bachelor's degree or equivalent experience.\xc2\xb7 Minimum 2 years in customer service, travel industry experience is must.\xc2\xb7 Exceptional communication skills for effective interaction.\xc2\xb7 Strong problem-solving aptitude, prioritizing prompt resolution.\xc2\xb7 Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must.\xc2\xb7 Ability to manage multiple tasks in a dynamic environment.\xc2\xb7 Flexible working in shifts, including evenings, weekends, and holidays.\xc2\xb7 Capacity to work autonomously or collaboratively.\xc2\xb7 Understanding of B2B, B2C, and corporate tools online is advantageous.Job Types: Full-time, PermanentPay: \xe2\x82\xb925,000.00 - \xe2\x82\xb950,000.00 per monthBenefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Work Location: In personSpeak with the employer
+91 9884972724