Job Description

Shift: Morning/Day/Night shift (rotational roster)
Eligibility: Only candidates comfortable with night shift duties are encouraged to apply.

Responsibilities

• Greet and assist patients, visitors, and staff courteously, ensuring a welcoming environment.
• Handle patient inquiries and provide information about hospital services.
• Guide patients to appropriate departments for consultations or procedures.
• Schedule, reschedule, or cancel appointments efficiently and coordinate with departments.
• Manage incoming and outgoing calls promptly and professionally.
• Record and relay messages accurately to the concerned departments or personnel.
• Maintain updated patient records and documentation during the shift.
• Ensure accurate billing and payment processing.
• Respond swiftly to emergencies or escalations during the night.
• Inform appropriate medical staff or authorities in case of emergencies.
• Adhere to hospital policies, data confidentiality, and compliance standards.
• Submit detailed shift reports to the supervisor/manager.

Qualifications and Skills

• Minimum high school diploma; additional certifications in front office management preferred.
• Prior experience in a similar role, preferably in a hospital setting, is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic proficiency in computer operations (MS Office, hospital management software).

Benefits

• Competitive salary based on experience.
• Rotational shifts for work-life balance.
• Opportunity to grow within a reputed healthcare organization.

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Fixed shift

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Work Location: In person