Job Description

:PEARSON JOB DESCRIPTIONJOB TITLE: Test Center ManagerLOCATION: Jalandhar, IndiaDEPARTMENT: PPC OperationsREPORTS TO (Title): Regional ManagerDescription - Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Melbourne.Summary: The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as go-to person at the test center when the Regional Manager is not immediately available.CORE COMPETENCIESDetail OrientedCommunication SkillsProblem SolvingOrganizing SkillsCustomer FocusEthics and ValueSCOPE AND IMPACT OF JOBWorking closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.REQUIRED KNOWLEDGE AND EXPERIENCEEducation and Experience:Five-year customer service experience requiredExposure in a testing environment strongly preferredExperience with Microsoft Office and Windows applications requiredSkills, Knowledge and Abilities:Customer service skills requiredStrong written and oral communication skillsAbility to communication both technical and functionalAbility to work independentlyEffective time management skillsAbility to handle a reasonable amount of stressStrong attention to detailProblem solving skillsAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipmentOther (license/certification):Annual Pearson Professional Centers certification for Test Administrator requiredMust pass re-certification annuallyPRIMARY RESPONSIBILITIESOperational AdministrationAssure equipment is operational and test stations are free of extraneous materialsReview transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodicallyCommunicate and work with VSS technical support to investigate and fix technical issuesTest Center cleaning if applicablePerform daily site opening and closingHelp to ensure a clean, professional, quiet testing atmosphere in the centerCustomer ServiceReview test roster and prepares for candidates including those for special accommodation preparationCheck in candidates and verify identificationsExplain the test process brieflyHelp candidates to place all personal belongings in a personal lockerEscort examinee to assigned test stationHelp the examinee begin the tutorial/testAnswer any questions before the timed portion of the test beginsMonitor examineesRecord and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itselfPrint the test results after the candidate completes the testQuality Assurance and Continuous ImprovementEnsure the adherence to the Pearson Professional Center quality and security measuresRecognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedPersonnel AdministrationScreening Test Administrator job applicantsReview TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlinesSubmit draft of site staffing schedule to Regional Manager on a weekly basisVerify correct staffing levels and notify Regional Manager of any and all staffing issuesAssist with training and coaching to new hiresManagement SupportServe as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriateTake authority to act on behalf of the RM in operations and personnel issuesOversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriateOther duties as assignedWORK ENVIRONMENT AND CONDITIONSPhysical requirements:Be comfortable to work in a quiet testing environmentBe flexible in work hoursAbout Us:What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we also have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at .We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to creating a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. All employment is decided based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing .To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: .Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

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