Territory Service Manager
Job Description
Our Client:Two -wheeler manufacturing Industry,Position: Territory Service ManagerExperience : 2-10 YearsLocations : Raipur Chattisgarh, Kanpur Uttar Pradesh, Anantapur andhra pradeshDealer Business:a) Improve service business of dealer.b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.2. Improve PSF Score:a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.c) Improve the capability level of dealer\xe2\x80\x99s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer satisfaction, updating the mechanics knowledge through Competitor model training.3. Product Qualitya) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers
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Job Detail
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Job IdJD3489515
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAnantapur, Andhra Pradesh, India
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EducationNot mentioned
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ExperienceYear