Job Description

Group Company: TVS Motor Company

Office Location:

Years of experience: 2 to 5

Salary Range: INR to (Annual)

Position description: Implement company\'s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

• 1. Dealer Business:
• a) Improve service business of dealer.
• b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• c) Ensure availability of genuine parts supplied by TVSM recommended source
• 2. Improve PSF Score:
• a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
• c) Improve the capability level of dealer\'s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
• satisfaction, updating the mechanics knowledge through Competitor model training.
• 3. Product Quality
• a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor\'s Degree, Diploma

• Field specialization:
• Degree: Bachelor of Engineering - BE

• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Industry: Automotive, Pre owned vehicle industry.
• Role:
• Years of experience: 2 to 5

Key Performance Indicators:

Required Competencies:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Work Environment Details:

Specific requirements

• Travel:
• Vehicle:
• Work Permit:

Other details

• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation:

TVS Motor Company