Job Description

, India

Job Family Group: Commercial and Retail

Worker Type: Regular

Posting Start Date:

Business unit:

Experience Level: Experienced Professionals

:

Where you fit in

Shell Retail is the shop window for the Shell brand for customers and shareholders. It is a dynamic, fast-paced environment that operates 24 hours per day, 7 days per week, 365 days each year. With 46,000 service stations in around 80 countries, were the worlds largest mobility retailer and one of the biggest single-branded retailers of any kind on the planet. We also interact with more than 30 million customers every day but have really ambitious plans to grow further and to do so, sustainably. Our structure is made up of both Company Owned (CO) Retail Stations, which are operated by Independent Retailers of behalf of Shell, as well as Dealer Owned (DO) retailers - who own the service station and operate on a supply agreement with Shell.

Whats the role?

As Retail Territory Manager, you will be responsible for managing the relationship between Shell and Retailer/Dealer at site level through the S&O pillars of Care for People, Brilliant Basics & Site P&L, and ensuring consistent delivery of the Safe operations, Shells Customer promises, and profitability of a cluster of 15 to 20 sites.

Your accountabilities include:

• Identify Gaps in all aspects of site performance (including service and \'people\') for responsible geographical area and mandate, advice or offer Retailer/Dealers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer/Dealer and Shell.
• Maximize all sales development potential whilst protecting Shell's interests, through the coaching and motivating of Retailer/Dealer.
• Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counselling and performance management of underperforming sites / Retailers).
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
• Play a leading role in implementing the local retail strategy in order to secure the best possible network coverage while maximizing the shareholder interests.
• Ensure that Dealers\' and retailers actions do not damage Shell's Reputation.
• Ensure that the retailers trains and develops their staff and understands the importance of people in delivering the Customer Commitment.

What we need from you?

Were keen to hear from individuals with extensive relevant experience and with the following skills experience, and knowledge:

• Selling and Negotiation.
• Channel Management.
• Applying Customer Value Proposition.
• Commercial & Economic Acumen.
• Managing Customer Experience.
• Retail Site Operations.
• Value Chain Understanding.

Beyond that, wed like to see the following on your CV:

• Proven experience in delivering P&L roles - Topline, Margins, Cost, Losses.
• Eye for Detail through setting high benchmark on site operations, HSSE, housekeeping, grooming standards, training, evaluations.
• Ability to grow Site Incomes with equal focus in developing Partner (Retailer) capabilities in a rapidly growing network.
• Competent to lead & deliver the NFR aspirations from every site; with specific focus on driving a professional Convenience Retail business. High quality "Eye for Detail" - Daily Operations.
• Ability to be self-motivated, bringing enormous amount of energy & positive attitude - every day.
• Ability to passionately demonstrating the "People Make the Difference Real" spirit.

COMPANY DESCRIPTION

Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.

An innovative place to work

Join us and youll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential

• We are creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and well take it from there.
• We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance.
• We encourage you to discuss this with us in your application.

A rewarding place to work

As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations - we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.

This is a field role based out of either Surat / Baroda / Vadodara & would require the incumbent to spend 60% of the time on-field.

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DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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