Profitability Management - Maintaining & optimizing profitability for the branch \xef\x82\xb7 Target setting & management \xe2\x80\x93 Monitoring branch targets in numbers & volumes \xef\x82\xb7 Portfolio quality management - through superior underwriting, working closely with collections \xef\x82\xb7 Cost management \xe2\x80\x93 managing all branch operating costs including cost of acquisition, operations etc. \xef\x82\xb7 People management \xe2\x80\x93 Motivating team, handling HR & administration function of the branch \xef\x82\xb7 Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
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