Job Description

:Business Birla Opus Paints
Function Customer Experience
Locations Mumbai , Pune, Bangalore, Kolkata, Hyderabad, Chennai, Delhi, Ahmedabad, Lucknow, Jaipur
Role Territory Manager - Painter Academy
Reports to Area Sales Manager - Painter Partnership + Painter Academy
Education Qualification
B.SC (Chemistry)/Diploma in Paints
Work Experience
5-6 years Of Experience in Paint Industry
Conducted Training programmes for painters & contractors
Skilled with onsite Painting / application
Good knowledge in textures & paint application
S. No Goal Key Result Area Actions / Deployment
1 Product Validation & application technique development Coordinate with development & marketing team Product validation at academy using different application tools & techniques
Help marketing team for new design development
Pattern & shade customisation as per PS team requirement
2 Community Engagement Relationship Management with Contractors/ Painters Relationship Management with 100-150 contractors/ painters in the area for getting market information on new development & new product arrivals
Help TSM PP to run painter meets (new product demo)
3 Product Training Coordination with applicators and contractors for training sessions at the painter academies Product Training of TSMs/painters/
Evolve the Training Tracker
SP painter training at academies as well as on site training
4 Complaint Handling & Technical Support Technical Inspection at customer sites, help TSM PS for complaint resolving on site ( Support for the channel sales teams) Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites
Help painters, PS team to resolve complaints, give solutions for resolving on site issues
Compensation on Product failure / reworks to be approved by supervisor
Product feedback to be shared with R&D.
5 Focus Product Establishment Site Sampling Concept Testing - Sampling of new products with painter community for validation. Support to TSM PP for sampling
Demo of new techniques & product application in painter shop meets
Report of the trials to be shared with the respective ASM PA/PP.
6 Reports Trackers - Monthly & weekly basis Product trial reports
Complaint site reports
Training tracker - on site & academy

Aditya Birla Group