Responsibilities & Key Deliverables\xc3\x82\xc2\x95 To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
\xc3\x82\xc2\x95 To ensure adherence to scheduled maintenance services thru service dealerships
\xc3\x82\xc2\x95 To build and manage relationships with all customers
\xc3\x82\xc2\x95 To ensure timely availability of spare parts at service dealerships covering all models
\xc3\x82\xc2\x95 To meet service revenue targets and timely service payment collections
\xc3\x82\xc2\x95 To establish and develop service dealer network
\xc3\x82\xc2\x95 To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
\xc3\x82\xc2\x95 To develop service network capability by coaching, motivating and guiding channel partners
\xc3\x82\xc2\x95 To ensure Product reliability by tracking and resolving key service problems in the area
\xc3\x82\xc2\x95 To send timely market intelligence and MIS reports to headquarters at MumbaiExperience9 to 12 yrs.Industry PreferredQualificationsBEGeneral Requirements
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