Job Description

of Tender Support Executive

Job Title: Support Executive

Location: [Ahmedabad, Gujrat]

Job Type: Full-time

Experience : Freshers & 1+ Years In The Sales Support

Address: Marvel Infocomm Pvt. Ltd.
1101-1102 , 11th Floor, Gala Empire, Near Himalaya mall, Doordarshan Tower, Thaltej Road, Ahmedabad- 380054.
Email : hr@nationaltenders.in
Contact : 7226044327

Salary: Upto 30K

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

Responsibilities:

Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform

Ability to understand the customer requirement related To Tender Submission

The customer profile should be set according to the tender in the portal

Finding the suitable tender according to the need of the customer and submit them on the portal

Providing support and assistance to customers to resolve their issues or problems

Providing feedback to management to help improve products, services and customer support processes

Maintaining a positive and professional attitude towards customers at all times

Keeping up to date with changes in the e-procurement platform and related industry trends

Requirements:

• Excellent communication skills, both written and verbal
• Strong technical skills, including familiarity with e-procurement software and tools
• Ability to remain calm and patient when dealing with challenging customers or situations
• Knowledge On Gem
• Strong problem-solving skills and ability to think on your feet
• Customer service experience preferred, but not required
• Basic computer skills and ability to learn new software quickly
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work independently and as part of a team

Overall, a Support Executive in e-procurement service providers plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction with the e-procurement platform. The role requires strong communication skills, technical abilities, and a customer-centric attitude.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person