Job Description

The position exists in order to execute the objectives set by the organization, meet the SLA's, identify and implement improvements in the process, working towards customer satisfaction with the objective of meeting the customer SLA's and simplifying the processes within the limits of GSC Organization guidelines
Key Responsibilities:


• Business Performance - contribute to business performance by the way of ensuring contribution margin across customers are profitable/positive. Ensure the process has strong controls so there is no revenue leakage
• Ensure all processes are performed as per the agreed terms in Service Level Agreement - Timely & Accurate.
• Ensure compliance to Performance Management Framework. Track and monitor other KPI's related to the process particularly contractual rate timeliness and contractual rate accuracy with an aim of achieving 95% operating levels for both metrices
• Focus on people engagement by motivating and coaching highly energised team to deliver organisational outcomes with an owner's mindset.
• Ensure Standard Operating Procedures (SOP) and SLA's are maintained for all processes handled.
• Maintain all relevant documentation -SOP's are kept updated for all activities done.
• Have a continuous improvement mind-set; identify improvement in day to day process ? Eliminate waste; provide suggestions for automating processes to facilitate efficiency improvements. ? Implement Cost Saving / Value Addition Projects ? Identify & implement areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery. ? Ensure best practice is shared among other teams in the GSC
• Stakeholder communication: ? Regularly participate and take necessary call /discussions with Business Partners ? Timely & professional interaction with Business Partners / Stakeholders ? Communicate & Co-ordination with other teams within GSC.
• Ensure that all major risks are identified, documented and appropriately dealt with.
• Actively participate in relevant business contingency testing. Support other GSC's during contingency procedures.
• Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.

Required Skills:


• Graduate, ideally Finance and Accounting, Operations & Supply Chain, Marketing
• 4-6 years of Experience in Tender contracting processes ( Must Have )
• Expert Level knowledge - Contracting & Invoicing in SAP especially of SD Module ( must have )
• Proficiency in Excel VBA Coding & Data Analytics using excel ( Good to Have )
• Complete understanding of end to end SCM business/ internal processes
• Basic knowledge of capacity management/preparing staffing plan
• Excellent verbal and written communication and presentation skills.
• Filling up of Customer rate sheets for Logistics & Services tenders with rates advised from global or regional product heads/approving authorities, review validate customer template, standard terms and conditions as per agreed timelines and process, as per P&L rate template prepare system upload templates.
• Creation of Standard Rate Templates (Excel based) from all available information.
• Update Sales and Purchase contract in SAP application as per validity details shared by business teams.
• Expertise in SAP SD Module. Should be able to create, maintain & change various contracts in SAP using SAP T-codes such as VA41, ME31K, VD52, VA52, VA31, VA21, V_V1, VD51, VA22, VEDA etc ( Must Have )
• Provide training and guidance as necessary to all stakeholders to ensure compliance of designated controls in the Sales organization globally.
• Understand the business model and correlation of Contracts on SO & PO, enabling timely recognition of the Revenue & Cost
• Work closely and effectively with regional and global stakeholders by efficiently responding to RFIs, RFQs/tenders of solutions-driven customers.
• Experience working in a global business environment, including cultural aspects
• Highly result oriented, ready to take challenges/collaborate with cross functional teams and able to work under pressure
• Capacity to handle change, stay open to different ideas and support for positive change
• Understand work in an agile manner, High analytical / problem-solving skills
• Strong Process and people leadership skills
• Proactive leader with customer service mindset
• Large scale improvement (standardization and process capability) implementation experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



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