Job Description

Overview:The principal job function of the Field Service Associate (FSA) is to provide after-sales technical service support for Bio-Rads Laboratory Systems/Equipment. He/She will be the first line technical service support to our customers. His/Her responsibilities include, but not exclusive and effectively the area of responsibilities will be set by the market needs and focus, manage service helpline, provide tele-problem troubleshooting, coordinate in-house technical service, render technical assistance in repair and QC, maintain good service workflow, organize service inventory, ensure traceable service documentation and etc. He/She needs to be independent, self-motivated, likes to work with people and can work under pressure. Technical service support is either provided in the office via telephone, e-mail, web and facsimile, or in most instances and frequently at customers site, henceforth he/she should be able to work independently, has technical competency, possess exceptional verbal and written communication skills, soft-skill in people management, organization skill, as well as excellent technical analysis and problem solving skills.How Youll Make an Impact:

• Technical Support Management
• Service Documentation Efficiency Management
• Customer Service management
• Technical Service Implementation Capability

What You Bring:

• B.Eng. Mechanical in the field of system integration
• B.Eng. Electronics in the field of system design.
• B.Eng. Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation)
• Diploma in electronics, biomedical engineering, chemical engineering with 3 years of experience.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Bio-Rad