Job Description

Fresher or 6 month exp in any call centre

As a Call Center Executive, you will be the frontline representative of our company, responsible for handling incoming and outgoing calls from customers or clients. Your primary objective is to provide exceptional customer service, address inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities

Customer Service:

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.

Provide accurate information about products, services, pricing, and promotions.

Assist customers with placing orders, processing returns, and resolving billing issues.

Ensure high standards of customer service excellence and strive to exceed customer expectations.

Communication:

Communicate effectively and courteously with customers, demonstrating active listening and empathy.

Clearly articulate information and instructions to customers in a concise and understandable manner.

Maintain a professional and friendly demeanor, even in challenging or high-pressure situations.

Follow established call scripts and guidelines while adapting communication style to individual customer needs.

Problem Resolution:

Identify customer issues or concerns and work proactively to resolve them in a timely and satisfactory manner.

Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

Utilize problem-solving skills and sound judgment to handle diverse customer situations effectively.

Language : Gujrati and hindi /Engils add advantage

Education: 12 pass if have experience and any graduate.

Job Type: Full-time

Pay: ?10,000.00 - ?18,000.00 per month

Schedule:

• Evening shift
• Night shift

Work Location: In person