Job Description

JD For Telly Caller (Health Sector)

We are looking for a proactive and dynamic Tele caller to join our Health Sector team. The Tele caller will play a crucial role in reaching out to potential clients, providing information about our health services, and scheduling appointments. The ideal candidate should have excellent communication skills, be customer-oriented, and have a genuine interest in promoting health and well-being.

Responsibilities:

1. Outbound Calls: Make outbound calls to potential Patients to provide information about health services, promotions, and appointments.

2. Client Education: Clearly communicate information about health programs, services, and benefits to potential clients, addressing any queries they may have.

3. Appointment Scheduling: Schedule appointments for clients interested in health consultations or services, ensuring accurate recording of details.

4. Follow-up Calls: Conduct follow-up calls to ensure client satisfaction, gather feedback, and address any concerns or issues.

5. Data Entry: Accurately record and update patient information, interactions, and appointment details in the database.

6. Collaboration: Coordinate with other departments, such as scheduling, billing, and healthcare providers, to ensure smooth client experiences.

7. Targets and Reporting: Meet weekly and monthly targets for outbound calls and appointment scheduling. Provide regular reports on call outcomes and client feedback.

8. Customer Service: Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive client experience.

9. Maintain Scripts: Stay updated on health services and programs to accurately represent them during calls. Maintain and follow calling scripts as provided.

Shift timings: 9AM- 6PM, 10AM- 7PM

Week off: 1

Salary: Maximum 27k

Working Hours: 9 Hours

Job Type: Full-time

Pay: ?20,000.00 - ?27,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person