Job Description

Role/ Job Title:

Teller



Function/ Department:

Branch Banking



Job Purpose:

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.



Roles & Responsibilities:

Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell



Deliver business target assigned as per performance score card



Giving the client need based product solutions



Assessing customer propensity and ensuring higher product penetration per relationship



Referencing for more business from existing customers



Responsible for creating a customer-focused approach for quick resolution of all queries and complaints



Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.



Assist in closure of all observations in audit report



Client relationship management and customer services related to retail banking operations



Custodian of the branch vault and manage the vault limits



Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.



Updating the key registers regularly



Review branch reports like end of day (EOD), cash position report, instruments issued etc.



Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format



Education Qualification:

Graduation: Bachelor's in Engineering / Technology / Math's / Commerce / Arts / Science / Biology / Business / Computers / Management



Experience:

0 to 2 years of relevant experience