Job Description

: Telecaller

Position: Tele-caller
Department: Customer Support / Sales
Location: [Jaipur]
Employment Type: Full-Time

Job Overview

We are seeking an enthusiastic and results-driven Telecaller to join our team. The primary responsibility of this role is to engage with potential or existing customers over the phone to promote products, services, or gather information, ensuring a positive customer experience.

Key Responsibilities:

• Make outbound calls to potential or existing customers to provide information about products/services or address their queries.
• Answer inbound calls and handle customer inquiries or complaints effectively.
• Understand customer needs and requirements, offering suitable solutions or products.
• Maintain accurate records of conversations and update CRM systems regularly.
• Follow up on leads and ensure timely closures.
• Achieve weekly/monthly targets for sales, lead generation, or customer satisfaction.
• Build and maintain strong relationships with customers for repeat business.
• Provide feedback and insights from customer interactions to improve services/products.
• Adhere to scripts and compliance guidelines while ensuring a personalized approach.

Requirements:

• Education: Minimum High School Diploma; a degree in any discipline is an advantage.
• Experience: 0-2 years of experience as a Telecaller, Customer Support Executive, or in a similar role (freshers are welcome).
• Skills:
• Excellent verbal communication skills in [specify language(s)].
• Persuasive and confident telephone demeanor.
• Ability to handle rejection and remain motivated.
• Basic computer proficiency (MS Office, CRM tools).
• Strong problem-solving and organizational skills.
• Traits:
• Positive attitude and self-motivation.
• Patience and adaptability under pressure.
• Team player with a proactive approach.

Key Performance Indicators (KPIs):

• Number of calls made per day/week/month.
• Conversion rate (leads to sales or appointments).
• Customer satisfaction score (CSAT).
• Adherence to call quality standards.

Why Join Us?

• Competitive salary and performance-based incentives.
• Training and professional growth opportunities.
• Positive and supportive work environment.

How to Apply:
If you meet the above requirements and are excited about this opportunity, send your resume to [hbhargav697@gmail.com] or contact us at [+91-9571204693].

•We are an equal-opportunity employer and encourage candidates from all backgrounds to apply.•

Job Type: Full-time

Pay: From ?7,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person