Job Description

Company Name: Zucol Group
Job Title: Telecaller
Key Responsibilities:

• Outbound/Inbound Calls:
• Make outbound calls to potential customers or respond to inbound inquiries.
• Promote and sell products or services to potential clients.
• Follow up with leads and customers to ensure satisfaction and resolve any queries.
• Lead Generation:
• Identify potential leads through various sources such as databases, referrals, and social media.
• Engage with leads to qualify them for sales conversion or business opportunities.
• Customer Relationship Management:
• Establish and maintain a positive relationship with customers.
• Address customer queries, issues, and feedback in a professional and timely manner.
• Product Knowledge:
• Stay informed about the company's products or services and answer customer queries effectively.
• Offer relevant solutions based on the customer's needs and preferences.
• Sales and Upselling:
• Meet or exceed sales targets and performance metrics.
• Upsell additional services or products when appropriate.
• Feedback Collection:
• Gather feedback from customers about their experiences, satisfaction levels, and suggestions for improvement.
• Follow-up Activities:
• Follow up with customers regarding unresolved issues or pending actions.

Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills.
• Listening Skills: Ability to listen actively and understand customer needs.
• Customer Service Orientation: A focus on delivering exceptional customer service.
• Sales Skills: Ability to persuade and influence potential customers.
• Problem-Solving: Ability to handle customer complaints or issues effectively.
• Organizational Skills: Strong time management and the ability to multitask.
• Technical Skills: Proficiency in using CRM software and basic computer applications (e.g., MS Office).
• Target-Oriented: Ability to meet or exceed sales and performance targets.

Educational Qualifications:

• Preferred: Bachelor's degree in any stream or relevant field.

Experience:

• Entry-level: 0-1 year of experience in telecalling, customer service, or sales.

Working Conditions:

• Full-time/Part-time
• Day shift
• Location: Work from office.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Work Location: In person