Job Description

A telecaller (or telemarketer) plays a crucial role in business operations, especially in sales, marketing, and customer service. Their primary responsibilities include making phone calls to prospective or existing clients to promote products, gather information, or resolve issues. Here's an overview of the role of a telecaller:

1. Lead Generation and Sales:

• Outbound Calls: Telecallers often make calls to potential customers (cold calls) to generate leads or offer products/services.
• Sales Conversion: They work to convert leads into sales by pitching products or services, addressing concerns, and closing deals over the phone.
• Follow-ups: They may follow up with existing clients to encourage repeat purchases or remind them about offers.

2. Customer Support:

• Inbound Calls: Telecallers handle incoming calls from customers with inquiries, complaints, or service requests.
• Problem Resolution: They work to resolve issues, answer questions, and provide support, ensuring customer satisfaction.
• Product/Service Information: Telecallers may explain details about a product or service, including features, pricing, and benefits.

3. Market Research:

• Surveys and Feedback: Telecallers may contact customers to conduct surveys, gather feedback, and understand customer preferences or satisfaction.
• Data Collection: They may collect relevant data for businesses, helping to improve offerings and customer service.

4. Appointment Scheduling:

• Setting Appointments: Telecallers may schedule appointments for sales representatives or field agents with potential clients.

5. Database Management:

• Updating Records: Telecallers maintain and update customer databases, logging important information from calls (e.g., contact details, purchase history, feedback).
• CRM System Usage: They may use customer relationship management (CRM) systems to track interactions and follow-ups.

6. Promotional Activities:

• Promotions and Offers: Telecallers inform customers about ongoing promotions, discounts, or new product launches.
• Cross-selling/Up-selling: They may suggest additional products or services to enhance the customer's experience or increase sales.

Key Skills for Telecallers:

• Communication Skills: Clear and effective verbal communication is essential to convey information and build rapport.
• Listening Skills: Telecallers must listen actively to understand customer needs and provide solutions.
• Persuasion and Negotiation: They must be able to convince potential clients or customers and negotiate deals.
• Problem-Solving: They should address customer issues or objections effectively.
• Patience and Empathy: Dealing with frustrated or upset customers requires patience and the ability to empathize.

Job Type: Full-time

Pay: Up to ?12,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person