Job Description

Job Title: Academic Telecaller

Location: Sector-4 Rewari

Job Type: [Full-time/Part-time]

Reports to: Gaurav Tomar

Cell No. +919560583095

Job Summary:

We are seeking a motivated and dedicated Academic Telecaller to join our team. The ideal candidate will be responsible for reaching out to prospective students, answering queries related to academic programs, and assisting with the enrollment process. The role involves providing detailed information, addressing concerns, and guiding potential students through the admission process for various academic programs.

Key Responsibilities:

• Make outbound calls to prospective students who have shown interest in academic programs.
• Provide detailed information about courses, programs, eligibility criteria, and admission procedures.
• Answer inbound calls and assist prospective students with their queries and concerns.
• Schedule appointments or follow-up calls as required.
• Maintain accurate and updated records of calls and student information in the CRM system.
• Follow up with students who have shown interest but not yet enrolled.
• Provide clear guidance and advice on available programs and help students make informed decisions.
• Achieve monthly call targets and contribute to meeting enrollment goals.
• Collaborate with the admissions and marketing teams to share feedback and improve outreach efforts.
• Maintain professionalism and high-quality customer service throughout interactions with students and their families.

Skills and Qualifications:

• High school diploma or equivalent; a degree in education, communications, or a related field is a plus.
• Previous experience in telecalling or customer service, preferably in the education sector.
• Excellent verbal communication and interpersonal skills.
• Strong understanding of educational programs and course structures.
• Ability to engage with students and families and provide clear guidance.
• Proficient in using CRM software, Microsoft Office Suite, and basic computer skills.
• Strong organizational and multitasking abilities.
• Goal-oriented with a positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience in academic counseling or education-related fields.
• Knowledge of current academic trends and educational programs.
• Proficiency in multiple languages (if required by the institution).

Job Types: Full-time, Part-time

Pay: ?8,086.00 - ?21,472.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)

Work Location: In person

Expected Start Date: 23/12/2024