Job Description

• Outbound Calls
• Make calls to potential customers from a provided database.
• Generate leads and schedule appointments for sales representatives.
• Persuade customers to purchase products or services.
• Inbound Calls
• Respond to customer inquiries regarding products, services, or policies.
• Resolve customer complaints or escalate issues to appropriate departments.
• Customer Relationship Management
• Build and maintain relationships with customers to ensure satisfaction.
• Update customers on new offers, products, or promotions.
• Data Management
• Maintain accurate records of calls, sales, and customer details in a CRM system.
• Follow up with potential leads and nurture them through the sales process.
• Market Research and Feedback
• Gather insights on customer preferences and market trends.
• Provide feedback to the marketing or product team to improve offerings.
• Achieving Targets
• Meet or exceed daily, weekly, or monthly sales or lead generation targets.
• Work under performance-based incentives and quotas.
• Compliance
• Follow company policies and guidelines during customer interactions.
• Adhere to telemarketing regulations and maintain professionalism.

Skills Required

• Excellent communication and interpersonal skills.
• Persuasive and confident speaking ability.
• Patience and resilience to handle rejection or difficult customers.
• Basic computer skills and knowledge of CRM software.
• Time management and multitasking abilities.

Job Types: Full-time, Permanent, Fresher

Pay: ?8,644.29 - ?15,000.00 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person