Job Description

Key Responsibilities:

• Cold Calling/Lead Generation:
• Contact potential customers or clients through phone calls.
• Identify potential leads and opportunities for business growth.
• Introduce the company's products or services to new prospects.
• Customer Interaction:
• Answer inbound customer calls and inquiries.
• Provide information about the company's offerings, pricing, and promotions.
• Maintain a positive relationship with existing customers and handle their concerns.
• Sales and Upselling:
• Pitch the company's products or services with the goal of making a sale.
• Upsell or cross-sell additional products and services when appropriate.
• Achieve monthly or quarterly sales targets.
• Follow-up:
• Follow up with potential or existing customers who have shown interest.
• Send reminders or additional information as needed.
• Maintain regular communication with leads and clients to keep them engaged.
• Database Management:
• Update and maintain accurate customer information in the CRM (Customer Relationship Management) system.
• Track customer interactions, sales calls, and outcomes.
• Lead Qualification:
• Qualify leads based on predefined criteria to ensure the right target audience is being reached.
• Determine whether prospects are ready for sales or need further nurturing.
• Problem Solving & Conflict Resolution:
• Address customer queries and resolve issues effectively.
• Escalate problems that cannot be solved directly to higher authorities.
• Reporting:
• Maintain records of sales, calls, and interactions.
• Report daily or weekly performance to supervisors or team leads.
• Team Collaboration:
• Work with the sales and marketing teams to develop strategies.
• Share insights or feedback from customers to improve offerings and approach.

Skills & Qualifications:

• Communication Skills: Excellent verbal and written communication skills with a clear and friendly phone demeanor.
• Persuasion & Negotiation: Ability to influence and persuade potential customers.
• Customer Focus: Ability to handle customer concerns and offer appropriate solutions.
• Sales Skills: Ability to pitch products effectively and close sales.
• Problem Solving: Quick thinking and troubleshooting abilities.
• Computer Skills: Proficient in using CRM software, email, and other office tools.
• Organization: Ability to manage multiple tasks and prioritize calls effectively.
• Patience & Resilience: Stay motivated in the face of rejection and challenging conversations.

Preferred Qualifications:

• Prior experience in telecalling, telemarketing, or customer service is often preferred but not mandatory.
• A high school diploma is typically the minimum educational requirement; a bachelor's degree can be an advantage.
• Knowledge of the industry or product line being sold can be beneficial.

Working Conditions:

• Performance Targets: Sales quotas and call volume targets are often set by the company.

Job Types: Full-time, Permanent, Fresher

Pay: ?7,599.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person