Job Description

Location:

Gurgaon Office
Plot Number 121, Sector 44, Haryana 122003

Position:

Telecaller (Full-time)

Job Summary:

We are seeking a dedicated and energetic Telecaller to join our team at our Gurgaon office. As a Telecaller, you will be responsible for making outbound calls to potential clients, providing information about our products and services, and assisting in lead generation. The role requires excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Key Responsibilities:

Make outbound calls to potential clients from provided leads or databases. Introduce and promote the university's services to clients. Answer queries and provide detailed information to prospective clients. Record and update customer interactions, feedback, and information in the CRM system. Follow up with leads and clients for further engagement. Meet daily, weekly, and monthly call targets and goals. Maintain a positive and professional demeanor during all client interactions. Address customer complaints or issues with empathy and professionalism. Collaborate with team members to improve call strategies. Keep up to date with the company's products and services to accurately inform clients.

Required Skills and Qualifications:

High school diploma or equivalent (undergraduate/graduate preferred). Proven experience in a telecalling or customer service role is a plus. Excellent verbal communication skills in English and Hindi Strong persuasion and negotiation skills. Ability to work independently and as part of a team. Proficiency in using computers, CRM software, and basic office applications (Microsoft Office). Good listening skills and the ability to address customer concerns effectively. Positive attitude and the ability to handle rejection gracefully. Ability to work under pressure to meet targets.

Preferred Skills:

Prior experience in a sales or customer service role.

Salary:

Competitive salary with performance-based incentives.

How to Apply:

Interested candidates can contact us at 9996117696 for further inquiries.

We look forward to welcoming you to our dynamic team!

Job Type: Full-time

Pay: ?15,000.66 - ?25,263.81 per month

Schedule:

Day shift
Work Location: In person