Job Description

• Generate positive impressions during all customer contacts, experiences by serving customers in a

friendly, professional and prompt manner. • Accurate Calculation of Appointment Capacity

• Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
• Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
• Service Appointment Promotion / Effect Monitoring to achieve the set target
• Ensure Targeted turn-up ratio against the appointments & No Show follow ups
• Provide estimated repair cost & repair TAT to customers based on their VOCs
• Establish a consulting relationship with customers by following guidelines and delivering uniform

handling of customers, and by promoting the scope, value, and features of the products andservices offered • Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service
Advisor accordingly. • Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns

• Acts as a contact person for any special projects regarding dealership improvements.
• Assists service customers during the morning service rush, when possible.
• Freshers can also apply

Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• tellecalling: 1 year (Preferred)

Location:

• Surat, Gujarat (Preferred)

Work Location: In person