Job Description

About Clove

Clove Dental is the largest network of dental clinics in India. Since inception in 2011, we have been persistent in our tunnel vision and ardently strive to offer global standards of dentistry in every neighbourhood across the subcontinent. Spread across 500+ clinics Clove manages an excess of 1 million + patients every month. In addition, we have conducted about 15 lakh treatments in the last ten years. Clove Dental is equipped with state-of-the-art equipment and technology, has recruited over 1000 dentists and set the highest thresholds for hygiene, clinic safety, transparency, ethics, and customer service. For instance, the Clove Dental Four-Step Protocol guarantees that each instrument and surface that comes in contact with patients is thoroughly sterilized prior to the next patient's consult. Clove is deservedly at the summit of India's dental mountain being three times bigger than any dental player in India. Apart from precision in operations, technology, investment and ethics, we have laid crucial and indispensable emphasis on the following core values: trust, respect and integrity.

Job Title - Patient Engagement Executive

Qualification - Any Degree with minimum 1-2+ year experience.

Job Type - Full time

Location - Banjara hills, Telangana

Roles & Responsibilities -

We are looking for a Tele Sales executive to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
Work Responsibilities

• Identify the needs of customers, resolve issues, and provide solutions.
• Handle outbound calls to customers.
• Should have expertise in Concept selling.
• Cross-selling other products wherever possible.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Critical requirements for the role (Must-Haves):

• Graduate.
• Minimum 2 years of Sales calling experience.
• Excellent communication skills.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular).
• Must be patient, positive, and professional.
• Strong customer service skills.
• Ability to set and meet goals.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person