Job Description

We are hiring a Telecaller*Good communication skills.

• Handle the clients and collect database new clients

• Basic Computer Knowledge

*Cold calling using the given database.*Monitoring campaign activity and follow up with clients.*Maintaining Excel databaseKey Responsibilities * Outbound Calling:

• Make calls to potential or existing customers to inform them about products or services.
• Follow up with leads and ensure closure of sales or inquiries.
• Customer Engagement:

• Answer incoming calls and handle customer inquiries.
• Provide accurate information about products, services, or campaigns.
• Maintain a friendly and professional demeanor during interactions.
• Data Management:

• Update and maintain accurate customer information in the CRM or database.
• Document the outcomes of calls and feedback received.
• Target Achievement:

• Meet daily, weekly, and monthly call and sales targets.
• Work towards achieving customer satisfaction and retention.
• Problem Resolution:

• Address and resolve customer complaints or escalate issues to the appropriate department.
• Provide solutions that meet customer needs.
• Coordination:

• Collaborate with the sales and marketing teams to improve lead conversion.
• Share insights and feedback with the team to refine strategies.

RequirementsRequirements

• Minimum 1-year experience in Telecalling

• Any degree/10th/12th.

• Location - Chennai

BenefitsBenefitsCareer Growth

Expertia AI Technologies