Job Description

Primary Responsibilities:

• Customer Outreach :
• Making outbound calls to potential or existing customers to inform them about products or services.
• Following up on leads or previous interactions.
• Inbound Call Handling :
• Receiving incoming calls from customers with inquiries or issues.
• Providing accurate information and resolving customer concerns.
• Sales and Promotions :
• Promoting products or services to potential customers.
• Achieving sales targets and contributing to company revenue.
• Upselling or cross-selling additional products or services.
• Customer Service :
• Assisting customers with their questions, complaints, or issues.
• Providing excellent customer service to enhance customer satisfaction.
• Data Entry and Management :
• Updating customer information and maintaining accurate records in the database.
• Logging call details and interactions for future reference.
• Follow-Up :
• Scheduling follow-up calls to ensure customer satisfaction and close sales deals.
• Keeping track of callbacks and ensuring timely communication with customers.
• Product Knowledge :
• Gaining a thorough understanding of the company's products or services.
• Staying updated with the latest product features, offers, and promotions.
• Handling Objections :
• Addressing customer objections and concerns effectively.
• Providing appropriate solutions to persuade customers.
• Maintaining Call Records :
• Documenting all call information according to standard operating procedures.
• Keeping records of useful information for reference and analysis.
• Compliance and Adherence :
• Following company policies and procedures.
• Ensuring compliance with legal and regulatory requirements, such as do-not-call lists.

Job Type: Full-time

Pay: ?12,000.00 - ?13,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person