Telesales Team Leader Malayalam
Job Description
Job description
Responsible for the day-to-day activities of the team, including assigning tasks and duties, and ensuring that team members meet their goals
Conducting performance reviews
• Team Performance
• Shrinkage Control
• Attendance Management
Employee Retention
• Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
• Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
• Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
• Work Allocation -Assigning tasks, projects and client assignments based on each team member's skill set and workload capabilities.
• Quality Assurance- Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.
Job Types: Full-time, Permanent
Pay: ?33,000.00 - ?36,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Work Location: In person
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Job Detail
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Job IdJD3515513
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear