Job Description

• Making Outbound calls: Telecallers are responsible for making outbound calls to clients or potential customers based on leads provided by the business.
• Handling inbound calls: They manage calls from customers who may have questions, complaints, or need assistance with services or products offered by the business.
• Giving information: Telecallers provide accurate and complete information on products, services, prices, promotions, and other pertinent details to prospective customers.
• Sales pitch: They deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.
• Customer Service: Telecallers interact with customers in a professional, friendly manner, addressing their concerns and offering solutions to their questions or concerns.
• Recording and Documentation: They maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.
• Following Guidelines and Scripts: Telecallers follow predefined guidelines and scripts set by the organisation to ensure uniformity in communications and compliance with regulatory standards.
• Attaining Targets: Telecallers aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.
• Collaboration: They collaborate with supervisors, teammates, and other departments to solve customer problems, share best practices, and contribute to the overall team's success.

Job Type: Full-time

Pay: ?12,000.00 - ?25,000.00 per month

Schedule:

• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Sales: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person