Job Description

Job Title: Telesales Executive

:

We are looking for enthusiastic and driven Telesales Executives to join our coaching firm specializing in UGC-NTA NET/JRF and CUET-PG & UG and online tutoring services and coaching for entrance exam preparation. The ideal candidate will have excellent communication skills, a persuasive approach, and a passion for helping students achieve their academic goals. As a Telesales Executive, you will be responsible for connecting with potential students, explaining our courses, and converting inquiries into enrolments.

Job Roles & Responsibilities:

1. Lead Generation:

- Proactively reach out to potential students via phone, using leads provided by the company.

- Gather data from incoming inquiries (calls, website registrations, social media, etc.) and follow up.

2. Product Knowledge:

- Explain the details of our coaching programs for UGC-NTA NET/JRF and CUET-PG & UG and online tutoring services and coaching for entrance exams clearly to potential students.

- Address any questions or concerns students may have about the course content, schedules, fees, and other services.

- Stay updated with course changes and new offerings to provide accurate information.

3. Sales & Conversion:

- Persuade potential students to enrol in the coaching programs.

- Achieve daily, weekly, and monthly sales targets set by the management.

- Handle objections and provide solutions to student concerns in order to close sales.

4. Follow-Up:

- Regularly follow up with prospects who haven't yet enrolled to maintain interest.

- Maintain accurate records of student interactions and sales activities in CRM systems.

5. Customer Service:

- Build rapport with students and provide excellent customer service throughout the enrolment process.

- Assist students with the registration process, ensuring all necessary paperwork is completed.

- Handle after-sales queries and ensure that students are satisfied with the initial stages of their coaching experience.

6. Reporting:

- Provide regular reports on lead status, sales, and follow-up activities to the sales manager.

- Suggest areas of improvement in sales techniques and product offerings based on feedback from prospects.

Job Specification:

Qualifications:

- Minimum qualification: Bachelor's degree in any field

- Experience in telesales or customer service is preferred but not mandatory.

- Knowledge of UGC-NTA NET/JRF & CUET and online tutoring services and coaching for entrance exams will be an added advantage.

Skills:

- Excellent Communication Skills: Must have a clear and persuasive phone manner.

- Sales Skills: Ability to influence and persuade potential students to sign up for courses.

- Customer-Centric Approach: Ability to handle student queries patiently and ensure their satisfaction.

- Goal-Oriented: Motivated to meet and exceed sales targets.

- Technical Skills: Familiarity with CRM software and basic computer proficiency.

Personal Attributes:

- Confidence and a proactive attitude in reaching out to new leads.

- Empathy: Understanding student needs and concerns while communicating the benefits of the courses.

- Persistence: The ability to handle rejections and keep pursuing leads.

Work Hours:

- Full-time position, with flexibility to work during peak inquiry periods (evenings and weekends).

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?13,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Sales: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person

Application Deadline: 27/10/2024
Expected Start Date: 01/11/2024