As a Telecaller at Prime Academy, you will play a crucial role in our customer engagement efforts. You will be responsible for reaching out to potential and existing clients, promoting our products and services, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Outbound Calls:
Make calls to prospective and existing clients to promote our products and services, follow up on leads, and handle inquiries.
Customer Engagement:
Develop and maintain relationships with clients, understand their needs, and provide appropriate solutions.
Lead Generation:
Identify and qualify potential leads, gather relevant information, and update the CRM system.
Information Gathering:
Collect and record customer feedback, preferences, and contact details accurately.
Sales Support:
Assist in achieving sales targets by offering product information, scheduling appointments, and addressing customer concerns.
Reporting:
Track and report call metrics, customer interactions, and outcomes to the team lead or manager.
Compliance:
Adhere to company policies, procedures, and industry regulations while handling customer interactions.
Qualifications:
Education:
High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
Experience:
Previous experience in a telecalling, telesales, or customer service role is preferred. Min 1 year of experience.
Communication Skills:
Excellent verbal communication skills with a clear and persuasive voice.
Interpersonal Skills:
Strong interpersonal skills with the ability to build rapport and handle customer objections effectively.
Technical Skills:
Familiarity with CRM software and basic computer applications (e.g., MS Office).
Problem-Solving:
Ability to address customer issues and provide solutions in a timely manner.
Organization:
Strong organizational skills with the ability to manage multiple tasks and priorities.
Job Type: Full-time