Job Description

Job Summary: We are seeking a motivated and energetic Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, answering inquiries, promoting services/products and closing sales or appointments. If you have excellent communication skills, a positive attitude and enjoy working in a fast-paced environment, we'd love to hear from you!

Key Responsibilities:

• Make outbound calls to potential & generate leads.
• Promote products/services and explain their benefits to prospective clients.
• Identify customer needs and offer relevant solutions.
• Schedule appointments for sales teams or follow up on leads.
• Maintain accurate records of customer interactions, including details of calls made, issues raised and outcomes.
• Coordinate with team members to resolve customer complaints or concerns and ensure satisfaction.
• Meet or exceed monthly targets related to calls, appointments and sales.
• Update customer information in the company database.
• Collaborate with team members to improve performance and strategies.

Requirements:

• Any Bachelor's degree.
• 6 months to 2 years experience in similar role
• Fluent in spoken English. Knowledge of other languages will be an added advantage.
• Proven experience in tele-calling, customer service or sales.
• Strong verbal communication skills with the ability to build rapport with customers.
• Good listening skills and the ability to handle customer objections.
• Ability to work independently as well as part of a team.
• Basic computer skills, including proficiency with MS Office or CRM software.
• Strong organizational skills and attention to detail.
• Positive attitude and willingness to learn.

Benefits:

• Fixed Day Shift (no night shift or rotational shift or early morning shift ever)
• Career growth opportunities.
• Supportive and friendly work environment.

Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Joining bonus
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)
• Gujarati (Preferred)

Work Location: In person