Job Description

Roles and Responsibilities

Responsible for lead conversions and demonstrate exceptional customer and relationship management skills

Nurture and convince customers to sell, cross-sell and up-sell various products

Increase brand awareness through customer interaction

Recommending potential innovations in products and services to the management by collecting and analysing customer information and needs

Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information

Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement

Regularly calling users and creating follow-ups with interested leads to increase sales in various locations

Work closely with members of other teams to translate business needs and product requirements into new solutions for customers

Build sustainable relationships of trust through open and interactive communication

-Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction

Logging and regularly maintaining a report for calls done and follow-ups made

Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign-up till purchase and beyond.

Job Type: Full-time

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person