Telesales Responsibilities:
Customer Outreach: Making outbound calls to potential and existing customers to promote products and services.
Lead Generation: Identifying and qualifying leads for the sales team, scheduling meetings or follow-up calls.
Product Knowledge: Understanding and effectively communicating the features and benefits of the company's products.
Customer Relationship Management: Building and maintaining strong relationships with customers, addressing their inquiries, and providing support.
Sales Reporting: Tracking sales performance, reporting on call outcomes, and updating CRM systems.
Follow-up: Following up with customers on quotes, orders, and ensuring customer satisfaction.
Support Sales Team: Assisting the sales team with paperwork, coordinating between departments, and providing necessary administrative support.
Customer Service: Handling customer complaints, processing orders, and ensuring customer queries are resolved efficiently.
Meeting Coordination: Scheduling and organizing meetings, preparing materials, and taking minutes.
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