Job Description

Location -New Delhi,

Roles and Responsibilities

Responsible for lead conversions and demonstrate exceptional customer and relationship management skills

Nurture and convince customers to sell, cross-sell and up-sell various products.

Increase brand awareness through customer interaction.

Recommending potential innovations in products and services to the management by collecting and analysing customer information and needs.

Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information.

Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement.

Regularly calling users and creating follow-ups with interested leads to increase sales in various locations.

Work closely with members of other teams to translate business needs and product requirements into new solutions for customers.

Build sustainable relationships of trust through open and interactive communication

Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction

Logging and regularly maintaining a report for calls done and follow-ups made

Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign-up till purchase and beyond

Any other business need that may arise.

Job Types: Full-time, Permanent

Pay: ?25,209.48 - ?31,616.93 per month

Schedule:

• Day shift

Education:

• Bachelor's

Contact no-+919229435234

Job Type: Full-time

Pay: ?24,000.00 - ?32,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person