Job Description

Job description

Job overview:

A Telephonist or Switchboard Operator is responsible for managing incoming and outgoing telephone calls within an organization. They typically work in office settings where they handle a variety of calls, from general inquiries to transferring calls to specific departments or individuals.

Responsibilities:

• Managing incoming calls and directing them to the appropriate department or individual.
• Handling Inquiries providing information to callers and addressing basic inquiries.
• Assisting with administrative tasks such as scheduling appointments or making reservations.
• Ensuring confidentiality of information exchanged over the phone.
• Strong verbal communication skills are essential to effectively interact with callers and colleagues.

Requirements :

• High school diploma or equivalent. Some positions may require additional vocational training or certification in telecommunications.
• Excellent verbal communication skills are essential to effectively interact with callers and colleagues.
• Ability to manage multiple tasks, prioritize calls, and handle interruptions.
• Understanding of the importance of maintaining confidentiality and discretion with sensitive information.

Skills:

• Ability to effectively communicate verbally with callers and colleagues, ensuring clarity and professionalism in interactions.
• Ability to manage incoming calls, prioritize tasks, and handle multiple lines or calls simultaneously.
• Capable of handling unexpected situations, such as upset callers or technical issues with phone systems, in a calm and efficient manner.
• Maintaining a professional demeanor, appearance, and attitude while representing the organization over the phone or in person.

Preferred qualifications :

• Some organizations may prefer candidates with additional vocational training or certification in telecommunications, customer service, or office administration
• As a Telephonist focusing on developing strong communication skills, service abilities, and familiarity with basic office equipment and technology will be beneficial.

How to Apply:

• Interested candidates are encouraged to submit their resume and a cover letter explaining their suitability for the role to [Your Email Address].

Job Type: Full-time

Pay: As per disuussion

Schedule:

• Day shift
• Fixed shift

Tipe Lokasi:

• In-person

Education:

• Master's (Preferred)

Experience:

• 1.5 Year

Work Location:

• In person

Job Type: Full-time

Schedule:

• Day shift
• Fixed shift

Education:

• Master's (Preferred)

Experience:

• 1.5 Year

Work Location: In person

Job Type: Full-time

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person