Job Description

Qualification : Graduation

experience : minimum 1 year experience in Health Care

Job Duties and Tasks for: "Telephone Operator"

1) Interrupt busy lines if an emergency warrants.

2) Keep records of calls placed and received, and of related toll charges.

3) Listen to customer requests, referring to alphabetical or geographical

directories to answer questions and provide telephone information.

4) Monitor automated systems for placing collect calls and intervene for a

callers needing assistance.

5) Observe signal lights on switchboards, and dial or press buttons to make

connections.

6) Offer special assistance to persons such as those who are unable to dial

or who are in emergency situations.

7) Operate telephone switchboards and systems to advance and complete

connections, including those for local, long distance, pay telephone, mobile,

person-to-person, and emergency calls.

8) Provide relay service for hearing-impaired users.

9) Set up conference calls in different locations and time zones.

10) Suggest and check alternate spellings, locations, and/or listing formats

to customers lacking details or complete information.

11) Calculate and quote charges for services such as long-distance

connections.

12) Consult charts to determine charges for pay-telephone calls, requesting

coin deposits for calls as necessary.

13) Operate paging systems or other systems of bells or buzzers to notify

recipients of incoming calls.

14) Promote company products, services, and savings plans when

appropriate.

15) Provide assistance for customers with special billing requests.

16) Record messages to be used on telephone systems.

17) Update directory information.

18) Insert tickets in calligraphers (time-stamping devices) to record times

of toll calls.

19) Perform clerical duties such as typing, proofreading, and sorting mail.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person