Job Description

We are looking for a passionate and customer-oriented International Teleperformance Executive to join our growing team. The ideal candidate will play a key role in managing customer queries, ensuring exceptional service, and driving performance across international markets. The role demands strong communication skills, the ability to work in a fast-paced environment, and a drive for excellence.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats to provide top-notch customer service for international clients.
• Resolve customer issues efficiently while maintaining professionalism and empathy.
• Upsell and cross-sell products and services to meet performance targets.
• Adhere to international service quality standards, guidelines, and compliance policies.
• Document customer interactions, feedback, and resolutions accurately.
• Collaborate with team members to achieve team and company goals.
• Maintain up-to-date knowledge of products, services, and processes.
• Provide feedback to improve processes and enhance customer experience.

Key Requirements:

• Excellent verbal and written communication skills in English is required.
• Previous experience in a customer service or Teleperformance role (preferred but not required).
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle high call volumes.
• Knowledge of international markets and cultures is a plus.
• Team player with a positive attitude and strong work ethic.

Job Type: Full-time

Pay: ?20,000.00 - ?50,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Current and Expected CTC (IN LPA)
• Notice Period In Days

Experience:

• total work: 1 year (Required)

Work Location: In person