Job Description

Job Title xe2x80x93 TELEMARKETING EXECUTIVEIntroductionDHL is a leading global brand in the logistics industry. DHLs family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as THE logistics company for the world.DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler xe2x80x93 for our customers, our employees, our investors, and our society xe2x80x93 we help make the world a better place.Role DescriptorDHL Express is looking for a Telemarketing executive to join and lead our telemarketing team. He/she will have to Quantify and qualify a sales lead utilising globally agreed selection criteria before assigning that lead to a sales channel. Manage and coordinate direct marketing customers that do not currently have sufficient volume to warrant a phone call or field visit. Endeavour to move as many of these accounts to Telesales or Field sales by assessing potential business growth through direct marketing responses.Role Detailsxc2xb7 Role title : Telemarketing Executivexc2xb7 Corporate/Business : DHL Expressxc2xb7 Department/Function : Commercial-(Sales)xc2xb7 Job family : EXP IN Telemarketingxc2xb7 Reports to : Telemarketing ManagerKey ResponsibilitiesHe/she will have to perform the following key activities:xc2xb7 Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.xc2xb7 Complete activity reports to measure individual/department effectiveness.xc2xb7 Coordinate and manage DM programmes and ensure appropriate follow up.xc2xb7 Where appropriate, to successfully open accounts for new DM customers.xc2xb7 Ensure co-operation with other members of the sales team and throughout the sales force.xc2xb7 Provide customer oriented service at all times relating to specific sales issues.xc2xb7 Act as main contact for DHL of small trading accounts under Telesales, responding to them along with assigning their queries to correct account manager.xc2xb7 Manage multi-channel customers by phone or direct mail.xc2xb7 Provide customer oriented service at all times for multi-channel customers.xc2xb7 Build and maintain strong vendor-client relationships.xc2xb7 Coordinate with all sales channels, CS and Marketing Department for lead management.xc2xb7 Liaise with other departments to ensure delivery of service commitment to multi-channel customers.xc2xb7 Ensure feedback is provided to all lead generators on status of all leads endorsed.xc2xb7 Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.xc2xb7 Quantify Air express revenue potential and validate customer information and needs (segment) through agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its FTB objectives and overall targets.xc2xb7 Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization.xc2xb7 Maximise on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.xc2xb7 Ensure the data integrity in DHL systems for recording the updated customer historical information and correct disposition of every call.xc2xb7 Adhere to regional standards and agreed procedures and processes.xc2xb7 Contact companies and individuals currently not holding an account, confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.xc2xb7 Informal influence to enable improvement and change within the organization.xc2xb7 Incumbent has no direct reports and authority over country line and functional personnelSkills Requiredxc2xb7 Telecommunication skills.xc2xb7 Persuasion skills.xc2xb7 Database skills.Profile Requirements(Experience/Certifications/Qualifications/Licenses)xc2xb7 1-2 years of relevant experience.xc2xb7 Graduate Degree/ Diploma (or equivalent).Profile Requirements(Experience/Certifications/Qualifications/Licenses)xc2xb7 1-2 years of relevant experience.xc2xb7 Graduate Degree/ Diploma (or equivalent).

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