- Handle customer\'s inbound and outbound calls. Solving queries, telling them about products/offers/services - Follow communication \'scripts\' when handling different topics - Identify customers\' needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra mile - Keep records of all conversations in our database in a comprehensible way - Frequently attend educational seminars to improve knowledge and performance level - Meet personal/team qualitative and quantitative targets - Minimum Requirement: - Good Communication Skills - Good Problem-solving skills over the call - High energy level
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