Job Description

The Telugu Speaking Telecaller plays a crucial role in the organization as they are responsible for communicating with customers, making outbound calls to prospects, and providing information about products or services. They help in generating sales leads, handle customer inquiries, and contribute to the overall customer satisfaction.Key Responsibilities

• Place outbound calls to potential customers
• Handle incoming calls from prospective and existing customers
• Provide information about products or services to customers
• Engage in active listening to understand customer needs
• Resolve customer inquiries and complaints
• Update customer information in the database
• Work with the sales team to generate leads and meet sales targets
• Follow up on customer interactions
• Adhere to call scripts and communicate product/service features
• Meet call quotas and sales targets
• Maintain a professional and courteous manner with all customers
• Manage and resolve customer complaints
• Provide feedback on the efficiency of the customer service process
• Identify and escalate priority issues to the appropriate channels
• Keep records of customer interactions and transactions

Required Qualifications

• Fluency in Telugu speaking
• Prior experience in telecalling or customer service roles
• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints professionally
• Good problem-solving abilities
• Basic computer skills and familiarity with CRM systems
• Proven track record of meeting and exceeding sales targets
• Ability to multi-task, prioritize, and manage time effectively
• Positive and results-oriented attitude
• High school diploma or equivalent
• Customer service or telesales training is a plus
• Ability to work in a fast-paced environment
• Flexibility to work in shifts
• Ability to work independently and as part of a team
• Attention to detail and accuracy

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Application Question(s):

• How many years of experience you have into sales
• What is your current in hand salary
• What is your expected in hand salary

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person