Job Description

telecaller's job is to communicate with customers, both existing and potential, via phone, with the primary goal of generating leads or closing sales. This involves making outbound calls to promote products or services, handling inbound calls, and addressing customer inquiries and concerns. They also maintain accurate records of customer interactions and follow up with leads and existing customers. Key Responsibilities:- Outbound Calling : Making calls to potential customers to promote products or services, explain features and - benefits, and persuade them to make a purchase or schedule an appointment. - Inbound Call Handling : Answering customer inquiries, addressing concerns, and resolving complaints. - Lead Generation : Identifying and qualifying potential customers. - Sales & Persuasion : Persuading customers to make a purchase or schedule an appointment. - Customer Relationship Management : Maintaining accurate records of customer interactions in a database, following up with leads, and ensuring customer satisfaction. - Meeting Sales Targets : Contributing to team performance and meeting sales goals. - Documentation : Maintaining records of customer interactions and documentation based on telecalling conversations. Essential Skills:- Communication : Excellent verbal communication and persuasive skills.- Listening : Good listening skills to understand customer needs and concerns.- Customer Service : Strong customer service skills to handle inquiries and resolve complaints.- Interpersonal : Good interpersonal skills to build rapport with customers.- Sales : Ability to close sales deals effectively.- Knowledge : Understanding of the products or services being promoted.- Computer Skills : Basic computer skills for data entry and record-keeping.- Routing Opportunities : Routing customer inquiries to the appropriate department. - Market Research : Staying informed about market trends and competitor activities. - Appointment Scheduling : Scheduling appointments for field sales teams or property viewings. - Data Management : Updating customer information and tracking progress in CRM systems. (ref:updazz.com)

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